Sourcing

UCM Timber’s international presence gives the company a unique advantage in discovering and developing reliable sources to meet individual buyers’ needs. The company’s close relationship with producers the world over allows it to meet and exceed buyers’ precise expectations for quality, grade, specifications and volumes in a wide variety of products and species.

Supply / Sourcing Information

As buyers are only too aware, the market for forest products can change rapidly in both supply and demand, affecting availability and prices in all markets. UCM Timber is in close, daily contact with saw-millers, manufacturers, shippers, freight companies and international buyers, and is able to develop a broad view of global supply and demand issues which are likely to affect customers. The company shares this market knowledge with buyers on an individual and ongoing basis, while its Quarterly Market Report summarises current trends and projections.

Financial Services

UCM Timber is able to offer buyers a wide range of financial services including:

• Extended credit / payment terms
• Foreign Exchange services
• Shipment and transportation finance (when required)

The company has a reputation for honesty and integrity in its financial services, based on clear trading terms.

Transportation and Shipment

When the customer chooses to take responsibility for transportation, UCM Timber can advise and arrange all aspects of freight, shipping, customs clearance, documentation, and forwarding.

Customer Service

UCM Timber is committed to providing the highest level of customer service, including forecasting, early warning of supply-chain issues, and advice on alternative supply sources for specific requests. In the rare event of disputes, the company acts promptly to resolve the issue in a manner which is fair and acceptable to all parties.

Innovation and Product Development

UCM Timber is constantly working with its world-wide sources to investigate and develop new products for its markets. In addition, the company’s close links with specialist suppliers allow us to react quickly to buyers’ requests for custom orders, including unique products and special grades or finishes.

Technical Services

With its own in-house design department, UCM Timber (Specialities) Ltd., UCM Timber is uniquely placed to provide technical advice and information, and assist customers with the design and development of complex products, from mouldings and components to finished goods. Detailed technical drawings and specifications ensure that customers’ precise needs are accurately met.